A contract between the customer & Walkitalian will exist once an order has been Accepted by the Customers and a valid financial payment registered.
After the order has been sent by mail Walkitalian will inform the Customer with an e-mail to the e-mail address provided in the registration form.
We allow only purchase for items on stock, therefore delays in sending the goods are very unlikely. In any case, we will always keep customers informed of any delays.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow.
Availability & Prices of our goods are subject to change without notice.
The Terms above are governed by the laws of Italy and any disputes will be conducted under the Italian jurisdiction.
Guarantee
If for any reason you are not happy with the shoes, simply return them to us and an exchange or full refund will be given less the outward postage.
Please contact us within 14 days of receipt of your goods if you intend to return them.
The shoes must be returned in the same saleable condition, shoes will not be accepted where there are signs of wear on the sole or any visible damage. (We suggest trying shoes on carpet only).
Please enclose your details & the Order Number which is to be found on your email invoice.
Customers are responsible for returning the shoes & paying the cost - we suggest using registered postage, & that customers retain a proof of postage just in case the parcel should fail to be delivered.
If returning from outside the EU please write "Returning unsuitable goods to sender" on the customs form & parcel as we will not receive parcels with duty charges.
All returns should be sent to:
WALKITALIAN
Ripa di Porta Ticinese, 91
Milano, 20143
Security
All of your transactions are protected by SSL encryption software.
Walkitalian may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Walkitalian & the genuine card Holder.
Your rights
You can ask us to update or remove your personal information by emailing Info@Walkitalian,com
However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.
Detailed information about your rights under Data Protection legislation can be found on the website of the ITALIAN GARANTE DELLA PRIVACY
Copyright and database rights
All content included on Walkitalian website, such as text, graphics & Photos are protected by Italy’s and international copyright and database right laws.
In this Privacy Policy references to "we" and "us" are to Walkitalian, a company by Arnaldo Fattori, P.IVA 06434880966.
Please note that we do not have direct access to your credit card’s data as we rely on a secure external service provided directly by leading banks and credit cards.
